Refund & Cancellation Policy
Last updated July 30, 2026
This policy describes refunds and cancellations for Zoya Health treatment plans.
Refund Policy
Unfortunately we cannot accept returns of prescription products for reuse or resale, and all sales are final.
However, if you feel we have made an error in the filling of your prescription, please contact us at Hello@JoinZoya.com.
Cancellation Policy
You can pause or cancel your Zoya Health treatment plan at any time through your online portal, but requests must be made at least 15 days before your next billing date to avoid charges.
If your prescription has already been sent to or processed by the pharmacy, the order cannot be refunded.
Questions
Contact Zoya Health LLC, 2108 N Street, Suite N, Sacramento, CA 95816, by phone at (818) 823-8178, or by email at Hello@JoinZoya.com, with any questions about this policy or a specific order.
Zoya Health LLC is not a pharmacy or a medical provider. Medical services are provided by independent, licensed healthcare providers through Arora Health & Aesthetics, LLC. Prescription medications are available only if a licensed provider determines a prescription is appropriate after a medical evaluation, and are dispensed by state-licensed pharmacy partners. Compounded medications are prepared by state-licensed compounding pharmacies operating under Section 503A of the federal Food, Drug & Cosmetic Act and are not FDA-approved as finished drug products. Individual results vary. The information on this website is for informational purposes only and is not medical advice.